RETURN POLICY

RETURN & EXCHANGE POLICY

We hope that you are happy with your purchase at Andre Fu Living. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for exchange within 7 working days from delivery. 

We will offer you a credit note which is valid for one year. A pickup and repacking fee will be deducted from your credit note. Repacking fee is 30% of the original price of the ordered items(s)

If you want to exchange the goods, please e-mail us within 24 hours from the date you receive the goods. We will confirm your request of return order by e-mail.

Please send them back to us within 7 days of receipt in their original packaging to the Andre Fu Living addresses below.

Shop 355, L3 Pacific Place II, 88 Queensway Admiralty.

Returned goods must be unopened, unused and in a re-saleable condition. For example, the item must have all its original packaging. We are not responsible for the return fees. The goods are your responsibility until they reach us.

Should you wish to cancel an order before it has been dispatched (furniture order only), please contact us between (Open 10:30 AM to 5 PM Hong Kong time) within 24 hours from the date you placed the order with us. We will confirm your cancellation by e-mail, and you will not be charged for the order. If we are not informed of the cancellation within 24 hours from the date you placed the order, we will not accept the cancellation.

If you want to exchange the goods but do not return the cancelled goods to us within 7 working days, we shall be entitled not to offer any exchange of goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.

If the goods you receive are damaged or faulty in any way, or not what you originally ordered, we will be happy to exchange the items. Please notify us immediately upon the delivery by e-mailing us (Open 10:30 AM to 5 PM Hong Kong time). We will ask you to email a photo of the damaged goods as part of our quality assurance check. Please note it is critical that you keep all the original packaging and repack the item with care. Our delivery team will make the collection, and upon inspection at our warehouse/store,  replacement will be arranged.

This exchange policy is not applicable to made-to-order items, custom-made products, or consignment products. We will not, under any circumstances entertain a request for a cash refund.

If you have any queries regarding our returns policy, do not hesitate to contact us.

CONTACT US

Store

Pacific Place Boutique

Elements Boutique

Opening Hours

Monday – Thursday: 10:00 – 19:30
Friday – Sunday: 10:30 – 20:00

Monday – Sunday: 10:30 – 20:00

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