Shipping & Delivery
SHIPPING & DELIVERY
we take pride in delivering your furniture straight to your doorstep, with our team of skilled professionals. Our delivery team will unpack and thoroughly inspect each item before carefully placing it in your desired room. Additionally, we offer assembly services to make your life easier. To enhance your convenience, we will also remove all packing materials.
our delivery fees are determined by your location as follows:
| Hong Kong |Kowloon | New Territories: HK $500 |
| Discovery Bay: HK $800 |
our one-off fee is fixed, regardless of the number of products being delivered to you. If you reside on an outlying island, we can only deliver your order to the nearest port due to delivery permit restrictions. However, we can recommend a list of delivery companies operating in outlying islands that can transport your items from the port to your home. alternatively, you can contact us if you prefer to pick up your pieces.”
Delivey Exclusions:
Please note that the following services are not included in our delivery options:
– Wall-mount or lamp installation
– Delivery to boats, boathouses, or yachts
– Delivery to outer islands, excluding Ma Wan, Discovery Bay, and Tung Chung. If delivery is required to a quayside or pier in Hong Kong, Kowloon, or New Territories, the customer must arrange for and cover the cost of sea transportation and loading/unloading.
– Products that were not purchased from Andre Fu Living.
In the event of any disputes, AFL Ltd. reserves the right to make the final decision.
Stair charges:
In the event that your furniture pieces cannot fit in the lift, we offer the option to have them carried up the stairs. However, please keep in mind that this is physically demanding work and incurs an industry-standard fee. This fee is paid directly to the delivery team who will be responsible for carrying the heavy load. The exact fee is determined by the number of stairs and can be discussed with our sales team during the ordering process. Please note that this fee is not included in your invoice and must be paid directly to the delivery team on the day of delivery.
Furniture disposal charges:
If you have furniture items that you wish to dispose of, please notify our sales team in advance. We will provide you with a disposal price list, as different items may incur varying disposal fees.
FURNITURE, SOFA |CARPETS | FLOOR & TABLE LAMPS
since our products are made-to-order, the lead production time is roughly 4-6 weeks before they are ready to be shipped overseas. Shipping time will vary, depending on your location and the volume of items ordered. Please note that pricing is also dependent on the number of items ordered.
HOME DECOR | PORTABLE LED LAMPS | TABLEWARES | BED LINENS
once your order has been confirmed, we can generally arrange for a courier pick-up within 7-10 days. Shipping time will vary, depending on your location and the volume of items. Once everything is packed and ready to go, we will provide you with a tracking number so that you can monitor your shipment’s progress
CONTACT US
Store
Pacific Place Boutique
Elements Boutique
Opening Hours
Monday – Thursday: 10:00 – 19:30
Friday – Sunday: 10:30 – 20:00
Monday – Sunday: 10:30 – 20:00